Yes. AC Empowerment Services is committed to providing high-quality, person-centred support in line with NDIS Practice Standards. We are focused on delivering safe, professional, and compassionate services that empower participants to achieve greater independence and improve their quality of life.

We proudly provide services throughout the Adelaide metropolitan area, including the Northern Suburbs, North Eastern Suburbs, Eastern, Western, Southern suburbs, the Adelaide Hills, and surrounding regions. We assess each referral individually and aim to be as flexible as possible to ensure participants receive the support they need.

Our onboarding process is designed to be efficient and welcoming. Once we receive a referral and complete the initial consultation, we aim to commence services as quickly as possible, subject to participant preferences and support worker availability. Wherever possible, we prioritise urgent support requests.

Matching the right support worker is one of our highest priorities. We take the time to understand each participant’s goals, personality, interests, routines, communication style, cultural background, and preferences. We believe successful outcomes are built on genuine relationships, not simply filling roster vacancies.

Absolutely. We encourage participants to meet or speak with their proposed support worker before services begin. We want everyone to feel comfortable, respected, and confident that the relationship is the right fit from the very beginning.

We understand that not every personality match will be perfect. If a participant feels a support worker is not the right fit, we will arrange a replacement promptly and professionally, with no judgement or unnecessary complications. Our priority is ensuring every participant feels safe, respected, and supported.

Consistency is extremely important. We aim to provide participants with the same regular support workers wherever possible so they can build trust, familiarity, and meaningful relationships. Only in circumstances such as leave or illness would another trained team member step in

All AC Empowerment Services staff are required to hold the appropriate NDIS Worker Screening Clearance, Working With Children Check (where applicable), First Aid certification, CPR certification, and any other mandatory qualifications relevant to their role. We maintain strict compliance with all legislative and industry requirements.

We ask participants to provide as much notice as possible if they need to cancel a scheduled support. Our cancellation policy aligns with current NDIS guidelines and is clearly outlined within our Service Agreement so there are no unexpected surprises.

No hidden fees. We believe in complete transparency. Participants will always understand what they are being charged for, and any applicable fees will be discussed before services commence.

Yes. Our pricing is based on the current NDIS Pricing Arrangements and Price Limits. We remain compliant with NDIS requirements and provide clear, easy-to-understand invoices.

Participants have direct access to our local management team rather than being redirected through a large national call centre. We believe responsive communication and genuine relationships are essential to delivering outstanding support.

Wherever possible, we arrange an appropriately qualified replacement support worker to minimise disruption. We communicate with participants promptly, keep them informed, and work collaboratively to find the best solution.

Every participant’s goals are central to the support we provide. We regularly review progress, maintain accurate case notes, and document achievements throughout the life of the plan. We can also prepare progress reports and supporting documentation for NDIS plan reviews, helping participants demonstrate outcomes and advocate for the supports they need moving forward.